Get Support to Fit Your Needs

Different Customer Success Packages are available depending on the size of your organization and the support & functionality you need.

An annual contract fee covers unlimited phone or e-mail support for your organization.


Bronze, Silver, Gold, and Platinum

Discover the Synergis Customer Success Packages, designed to provide your organization with the perfect level of support. With a range of packages available, there is an option for every organization, whether you hold a handful of Autodesk software licenses or 500. These support packages offer more than just technical assistance, with additional benefits and time-saving solutions included, providing a smarter, more efficient way of working.

All Synergis customers automatically receive the Bronze level success package.



PLM-specific (non-Autodesk Vault) product support is still handled with your existing support hours contract.

Helpdesk Per Incident Hourly Rate Options
Synergis Helpdesk Support for:
Hourly Rate
Custom Programming $100
AutoCAD or AutoCAD LT $100
Autodesk Vertical Solutions $100
Autodesk Education Solutions $100

Do you have a Customer Success Package and need support?

To log a support related ticket, please see our Helpdesk Policies page.

What our Clients are Saying

“I really enjoyed working with Mark Lancaster. He seemed very knowledgeable about the inner working of Inventor, and I am so glad that we were able to get my issue resolved in one phone call.”

Zane Walls, Greenray Industries, Inc.
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