Get Support to Fit Your Needs
Different Helpdesk Autodesk Support Plans are available depending on the size of your organization and the type of software that you are using.
An annual contract fee covers unlimited phone or e-mail support for your organization.
Categories
AutoCAD, Vertical Products, Suites, and Industry Collections*
One annual contract fee covers unlimited phone or email support for your organization. There are four category options for our Autodesk Helpdesk (Core or Vertical – with support for 1-2 software seats or unlimited software seats). Only one category and corresponding contract applies to each customer.
Services |
Core Support Contract |
Vertical Support Contract |
||
|---|---|---|---|---|
| 1-2 Seats | Unlimited Seats | 1-2 Seats | Unlimited Seats | |
| AutoCAD/AutoCAD LT Product Support | ✓ | ✓ | ✓ | ✓ |
| Autodesk Vertical Product Support | ✓ | ✓ | ||
| Installation Support | ✓ | ✓ | ✓ | ✓ |
| Network Licensing Support | ✓ | ✓ | ✓ | ✓ |
| Email Support | ✓ | ✓ | ✓ | ✓ |
| Phone Support | ✓ | ✓ | ✓ | ✓ |
| Unlimited Remote Access (GoToAssist) | ✓ | ✓ | ✓ | ✓ |
| Cost | $300 | $900 | $600 | $1200 |
*Excludes Vault. Customization is not included in the prices above, please see per incident option below for pricing.
Autodesk Vault
Vault Helpdesk is in addition to the core and vertical support options above and includes Email Support, Phone Support, and Unlimited Remote Access (GoToAssist).
Helpdesk Per Incident Hourly Rate Options
Synergis Helpdesk Support for: |
Hourly Rate |
|---|---|
| Custom Programming | $100 |
| AutoCAD or AutoCAD LT | $100 |
| Autodesk Vertical Solutions | $100 |
| Autodesk Education Solutions | $100 |
Do you have a Helpdesk Autodesk Support Plan and need technical support?
To log a Helpdesk related ticket, please send us an email support@synergis.com or call 800.836.5440.
If you have a SelfService Portal Login, please click here.
