Get Support to Fit Your Needs

Different Helpdesk Support Plans are available depending on the size of your organization and the type of software that you are using.

An annual contract fee covers unlimited phone or e-mail support for your organization.

Categories

AutoCAD, Vertical Products, Suites, and Industry Collections*

One annual contract fee covers unlimited phone or email support for your organization. There are four category options for our Autodesk Helpdesk (Core or Vertical – with support for 1-2 software seats or unlimited software seats). Only one category and corresponding contract applies to each customer.

Services
Core Support Contract
Vertical Support Contract
1-2 Seats Unlimited Seats 1-2 Seats Unlimited Seats
AutoCAD/AutoCAD LT Product Support
Autodesk Vertical Product Support
Installation Support
Network Licensing Support
Email Support
Phone Support
Unlimited Remote Access (GoToAssist)
Cost  $300  $900  $600  $1200

*Excludes Vault. Customization is not included in the prices above, please see per incident option below for pricing.

Autodesk Vault

Vault Helpdesk is in addition to the core and vertical support options above and includes Email Support, Phone Support, and Unlimited Remote Access (GoToAssist).

Helpdesk Per Incident Hourly Rate Options
Synergis Helpdesk Support for:
Hourly Rate
Custom Programming $100
 AutoCAD or AutoCAD LT $100
 Autodesk Vertical Solutions $100
Autodesk Education Solutions $100

Do you have a Helpdesk Contract and need technical support?

To log a Helpdesk related ticket, please send us an email support@synergis.com or call 800.836.5440.

If you have a SelfService Portal Login, please click here.

What our Clients are Saying

“I really enjoyed working with Mark Lancaster. He seemed very knowledgeable about the inner working of Inventor, and I am so glad that we were able to get my issue resolved in one phone call.”

Zane Walls, Greenray Industries, Inc.
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