Get Support to Fit Your Needs
Different Customer Success Packages are available depending on the size of your organization and the support & functionality you need.
An annual contract fee covers unlimited phone or e-mail support for your organization.
Bronze, Silver, Gold, and Platinum
Discover the Synergis Customer Success Packages, designed to provide your organization with the perfect level of support. With a range of packages available, there is an option for every organization, whether you hold a handful of Autodesk software licenses or 500. These support packages offer more than just technical assistance, with additional benefits and time-saving solutions included, providing a smarter, more efficient way of working.
All Synergis customers automatically receive the Bronze level success package.
PLM-specific (non-Autodesk Vault) product support is still handled with your existing support hours contract.
Helpdesk Per Incident Hourly Rate Options
Synergis Helpdesk Support for:
|AutoCAD or AutoCAD LT
|Autodesk Vertical Solutions
|Autodesk Education Solutions
Do you have a Customer Success Package and need support?
To log a support related ticket, please see our Helpdesk Policies page.