Helpdesk Policies & Specifics
Helpdesk support requests can be submitted anytime via phone, e mail or through the self-service portal. The Synergis Helpdesk team will respond to all requests within 4 hours from the date and time that the Helpdesk request was submitted. The Helpdesk technician will provide you with:
- An immediate resolution to the problem
- A notification of the estimated time to provide the Designated contact with a resolution or workaround in the case where the technician’s discretion requires research or escalation
There are multiple ways to submit your support requests and initiate a case log:
- Phone: 800-836-5440
- Telephone support is available between the hours of 9:00 am and 5:00 pm EST on business days, but requests can be submitted anytime.
- E mail: firstname.lastname@example.org
- Self-service portal: https://salesforce.synergis.com/selfserviceportal
To log a case, be prepared to provide your name, e mail address, phone number, application name and version and a description of the issue.