Autodesk Helpdesk Policies & Specifics

Helpdesk support requests can be submitted anytime via phone, e mail or through the self-service portal.  The Synergis Helpdesk team will respond to all requests within 4 hours from the date and time that the Helpdesk request was submitted.  The Helpdesk technician will provide you with:

  1. An immediate resolution to the problem
  2. A notification of the estimated time to provide the Designated contact with a resolution or workaround in the case where the technician’s discretion requires research or escalation

There are multiple ways to submit your support requests and initiate a case log:

To log a case, be prepared to provide your name, e mail address, phone number, application name and version and a description of the issue.

Helpdesk Holidays: Support is unavailable on all major U.S. holidays.

What our Clients are Saying

“It is always a pleasure to deal with Darin Green. He is always helpful.”

Ken Thomas, Foster Wheeler North America Corp
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