Security Advisory – Autodesk Desktop Application

Autodesk Account
December 5, 2019

By Mark Lancaster, Synergis Helpdesk Technician At the end of November, Autodesk issued a security advisory for their Autodesk Desktop Application –“Under certain conditions, an attacker may trick a user into downloading a malicious DLL file into the working directory of Autodesk Desktop Application (ADA). The malicious DLL file may then leverage a DLL preloading […]

New & Improved Autodesk 2020 Licensing Mechanism

Autodesk Account
November 14, 2019

By Mark Lancaster, Synergis Helpdesk Technician Update (11/15/19) – There’s been a lot of discussion on the forums about this issue so we wanted to provide a bit of clarification.  If you’re updating the 2020 licensing mechanism through the Autodesk Desktop App you may not realize there’s a prerequisite for the Microsoft C++ 2017 Redistributable.  […]

Important Message for AutoCAD 2020 Vault Users

Autodesk Account
November 12, 2019

By Mark Lancaster, Synergis Helpdesk Technician If you are using AutoCAD 2020 AND Autodesk Vault, this message may pertain to you. On November 7th, Autodesk released a software update (2020.1.1) for the AutoCAD 2020 product.  If you are ALSO using Autodesk Vault (2020) with your AutoCAD 2020 – please hold off on applying the 2020.1.1 […]

September 2019 Scheduled Down Time for Maintenance

Autodesk Account
September 4, 2019

Issue: Autodesk software and services requiring sign in (or identity-based access) will be unavailable beginning at 8:30 pm PDT on Friday, September 20, until 3:30 am GMT, Saturday, September 21). Solution: To continue to improve the resiliency and scalability of our products, Autodesk will perform a maintenance update, which will result in some services being […]

AutoCAD & AutoCAD Vertical Product Combo Security Update

Autodesk Account
August 13, 2019

Posted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite On August 8, 2019, Autodesk released a combo security update for the following 2017-2019 products: Autodesk Advance Steel Autodesk AutoCAD Autodesk AutoCAD Architecture Autodesk AutoCAD Electrical Autodesk AutoCAD Map 3D Autodesk AutoCAD Mechanical Autodesk AutoCAD MEP Autodesk AutoCAD P&ID Autodesk AutoCAD Plant 3D […]

Autodesk Account Reporting – Seat Usages

Autodesk Account
August 2, 2019

Posted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite On or around July 15, Autodesk began updating your Autodesk Account to include a new reporting tool to allow your assigned subscription administrator to report on seat usage associated to your single-user subscription based products.  This reporting tool gives you insight into when […]

ACTION ALERT: Update Your Autodesk TLS to 1.2 BEFORE 8/3/19

Building
August 2, 2019

UPDATED We have produced a short YouTube video by Darin Green, to more clearly explain what these changes are and who will be affected.  That video can be viewed here. Please note, not ALL customers are affected by this TLS update.  Please read this blog in its entirety and click the links to see EXACTLY […]

Autodesk Licensing Mechanism

Building
July 24, 2019

Posted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite Updated 9/24/19 – You can find the Autodesk Licensing Mechanism tool by clicking here. Updated 8/14/19 – Yesterday, August 13, 2019, Autodesk released yet another update (version 9.2.2.2501) to the 2020 product line licensing mechanism.  This update can be found in your Autodesk […]

Synergis Video Series – Autodesk Account

Announcement
June 19, 2019

7/23/19 – ALL video links have now been updated below.  Thanks for watching! 7/12/19 – the 3rd video of our series has now been posted. 7/10/19 Update – the first two videos of the series have now been posted to YouTube.  Links included below.  As more videos are released we will keep updating this post […]

AU Class Voting is Open!

Announcement
June 6, 2019

It’s time to vote on the classes that YOU want to see held at Autodesk University (AU) this year!  The Application Consultants at Synergis have submitted some great course topics to present at AU.  If you want to see any of these classes, do us a favor and go vote! Here is the Autodesk site […]