Tips & Tutorials Blog: Helpdesk & Technical

This year has seen a lot of changes to your Autodesk Account and how you manage your licenses, and while it might be a little different than what you’re used to, single-user, subscription licenses provide you with more flexibility and control over your software, making it easier for you to adapt to business changes. And […]

Recently we’ve been getting a lot of questions regarding how to actually transition from a stand-alone maintenance plan to a named user subscription model, so we wanted to take a few minutes with the blog post to help you stay ahead.  The following steps show you how to transition from a stand-alone maintenance plan, a network […]

From Autodesk – to learn more, please visit the Autodesk Knowledge Network by clicking here. Issue: To align with industry best practices for security and data integrity, Autodesk will move to Transport Layer Security (TLS) 1.2 and will stop supporting TLS 1.0 and TLS 1.1. With this change, 2020 and 2021 Autodesk Mac products running […]

As more of you will be working from home in the coming days and weeks, you may need to VPN back into your company’s network infrastructure and are having difficulty obtaining a network license file for your Autodesk products. In some cases, when working remotely or working from your home, you may need to add […]

As the impact of coronavirus (COVID-19) increases, many companies are asking their employees to work from home.  There are different scenarios or approaches that can be taken to accomplish this.  Although our Synergis Help Desk team is here to guide you through this transition. We also wanted you to fully understand the options that are […]

By Mark Lancaster Hard to believe we’re on to 2020, and soon will be looking ahead to the next Autodesk University – but I wanted to take a moment to look back at AU2019, where I was honored to be one of the presenters in the AU Community Zone/Hub Theater. My presentation was focused around […]

We wanted to take a quick moment to wish all of our customers, partners, and followers a very Merry Christmas and a Happy New Year!  No matter what you celebrate or where you are from, we wish you all a very joyous holiday season and look forward to sharing with you all the exciting things […]

As we approach the end of 2019 we would like to take a moment to thank all of you for helping to make our blog so successful. We would also like to make you aware of our Helpdesk support hours over the holidays. To summarize, Synergis Helpdesk will be closed on Christmas Day (Dec. 25, […]

By Mark Lancaster, Synergis Helpdesk Technician At the end of November, Autodesk issued a security advisory for their Autodesk Desktop Application –“Under certain conditions, an attacker may trick a user into downloading a malicious DLL file into the working directory of Autodesk Desktop Application (ADA). The malicious DLL file may then leverage a DLL preloading […]

By Mark Lancaster, Synergis Helpdesk Technician Update (11/15/19) – There’s been a lot of discussion on the forums about this issue so we wanted to provide a bit of clarification.  If you’re updating the 2020 licensing mechanism through the Autodesk Desktop App you may not realize there’s a prerequisite for the Microsoft C++ 2017 Redistributable.  […]