New & Improved Autodesk 2020 Licensing Mechanism

Autodesk Account
November 14, 2019

By Mark Lancaster, Synergis Helpdesk Technician Update (11/15/19) – There’s been a lot of discussion on the forums about this issue so we wanted to provide a bit of clarification.  If you’re updating the 2020 licensing mechanism through the Autodesk Desktop App you may not realize there’s a prerequisite for the Microsoft C++ 2017 Redistributable.  […]

Important Message for AutoCAD 2020 Vault Users

Autodesk Account
November 12, 2019

By Mark Lancaster, Synergis Helpdesk Technician If you are using AutoCAD 2020 AND Autodesk Vault, this message may pertain to you. On November 7th, Autodesk released a software update (2020.1.1) for the AutoCAD 2020 product.  If you are ALSO using Autodesk Vault (2020) with your AutoCAD 2020 – please hold off on applying the 2020.1.1 […]

September 2019 Scheduled Down Time for Maintenance

Autodesk Account
September 4, 2019

Issue: Autodesk software and services requiring sign in (or identity-based access) will be unavailable beginning at 8:30 pm PDT on Friday, September 20, until 3:30 am GMT, Saturday, September 21). Solution: To continue to improve the resiliency and scalability of our products, Autodesk will perform a maintenance update, which will result in some services being […]

iLogic Security – Are You Safe?

Helpdesk & Technical
August 26, 2019

Posted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite Over the weekend I came across this post on LinkedIn from someone in my network.  For me personally, this was something I had never even considered, and possibly never even realized was possible via iLogic – but as Clint demonstrates, it is possible.  […]

Autodesk Licensing Mechanism

Building
July 24, 2019

Posted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite Updated 9/24/19 – You can find the Autodesk Licensing Mechanism tool by clicking here. Updated 8/14/19 – Yesterday, August 13, 2019, Autodesk released yet another update (version 9.2.2.2501) to the 2020 product line licensing mechanism.  This update can be found in your Autodesk […]

Synergis Video Series – Autodesk Account

Announcement
June 19, 2019

7/23/19 – ALL video links have now been updated below.  Thanks for watching! 7/12/19 – the 3rd video of our series has now been posted. 7/10/19 Update – the first two videos of the series have now been posted to YouTube.  Links included below.  As more videos are released we will keep updating this post […]

4K Resolution in Autodesk Products

Building
June 19, 2019

By Darin Green Recently, a large number of Autodesk users have experienced display issues with their Autodesk applications when viewing on a high-resolution display monitor. High resolution monitors can cause many applications to look a little funny or even prevent users from being able to select certain buttons and other controls due to the scaling […]

IMPORTANT – Updates Required to Maintain Software Access

Helpdesk & Technical
May 31, 2019

By Darin Green Many Autodesk users received emails over the past few weeks regarding the continued use of “Legacy” products. Many applications use Transport Layer Security (TLS) 1.0 and 1.1 for authentication, however, these versions of TLS are vulnerable to “main-in-the-middle” (MITM) attacks that can comproise data exchange. To address this issue, Autodesk has released […]

IMPORTANT – For Autodesk Inventor 2016 thru 2020 Users

Helpdesk Support
May 28, 2019

Update (9/11/19) – We’re now including the 2020 version in this scope because some users are reporting content center crashes under the Windows 10 1903 version.   Update Inventor 2020 to the 2020.1 release and also ensure you have all the latest crucial Windows updates. In addition, we are providing the official link to the related […]

Civil 3D 2019: Missing Geometry Caused By Purging Styles

Building
February 8, 2019

Published on February 8, 2019 by Director of Customer Support, Darin Green Issue: When purging styles, you notice geometry is now missing within your profile views. In this case, the issue is with crossing pipes. Cause: Within Civil 3D, users can apply styles to override crossing pipes on profiles, as shown below. However, to C3D, […]