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Security Advisory – Autodesk Desktop Application
Autodesk Account
December 5, 2019
By Mark Lancaster, Synergis Helpdesk Technician At the end of November, Autodesk issued a security advisory for their Autodesk Desktop Application –“Under certain conditions, an attacker may trick a user into downloading a malicious DLL file into the working directory of Autodesk Desktop Application (ADA). The malicious DLL file may then leverage a DLL preloading […]
New & Improved Autodesk 2020 Licensing Mechanism
Autodesk Account
November 14, 2019
By Mark Lancaster, Synergis Helpdesk Technician Update (11/15/19) – There’s been a lot of discussion on the forums about this issue so we wanted to provide a bit of clarification. If you’re updating the 2020 licensing mechanism through the Autodesk Desktop App you may not realize there’s a prerequisite for the Microsoft C++ 2017 Redistributable. […]
Important Message for AutoCAD 2020 Vault Users
Autodesk Account
November 12, 2019
By Mark Lancaster, Synergis Helpdesk Technician If you are using AutoCAD 2020 AND Autodesk Vault, this message may pertain to you. On November 7th, Autodesk released a software update (2020.1.1) for the AutoCAD 2020 product. If you are ALSO using Autodesk Vault (2020) with your AutoCAD 2020 – please hold off on applying the 2020.1.1 […]
September 2019 Scheduled Down Time for Maintenance
Autodesk Account
September 4, 2019
Issue: Autodesk software and services requiring sign in (or identity-based access) will be unavailable beginning at 8:30 pm PDT on Friday, September 20, until 3:30 am GMT, Saturday, September 21). Solution: To continue to improve the resiliency and scalability of our products, Autodesk will perform a maintenance update, which will result in some services being […]
AutoCAD & AutoCAD Vertical Product Combo Security Update
Autodesk Account
August 13, 2019
Posted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite On August 8, 2019, Autodesk released a combo security update for the following 2017-2019 products: Autodesk Advance Steel Autodesk AutoCAD Autodesk AutoCAD Architecture Autodesk AutoCAD Electrical Autodesk AutoCAD Map 3D Autodesk AutoCAD Mechanical Autodesk AutoCAD MEP Autodesk AutoCAD P&ID Autodesk AutoCAD Plant 3D […]
Autodesk Account Reporting – Seat Usages
Autodesk Account
August 2, 2019
Posted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite On or around July 15, Autodesk began updating your Autodesk Account to include a new reporting tool to allow your assigned subscription administrator to report on seat usage associated to your single-user subscription based products. This reporting tool gives you insight into when […]
ACTION ALERT: Update Your Autodesk TLS to 1.2 BEFORE 8/3/19
Building
August 2, 2019
UPDATED We have produced a short YouTube video by Darin Green, to more clearly explain what these changes are and who will be affected. That video can be viewed here. Please note, not ALL customers are affected by this TLS update. Please read this blog in its entirety and click the links to see EXACTLY […]
Autodesk Licensing Mechanism
Building
July 24, 2019
Posted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite Updated 9/24/19 – You can find the Autodesk Licensing Mechanism tool by clicking here. Updated 8/14/19 – Yesterday, August 13, 2019, Autodesk released yet another update (version 9.2.2.2501) to the 2020 product line licensing mechanism. This update can be found in your Autodesk […]
Synergis Video Series – Autodesk Account
Announcement
June 19, 2019
7/23/19 – ALL video links have now been updated below. Thanks for watching! 7/12/19 – the 3rd video of our series has now been posted. 7/10/19 Update – the first two videos of the series have now been posted to YouTube. Links included below. As more videos are released we will keep updating this post […]
4K Resolution in Autodesk Products
Building
June 19, 2019
By Darin Green Recently, a large number of Autodesk users have experienced display issues with their Autodesk applications when viewing on a high-resolution display monitor. High resolution monitors can cause many applications to look a little funny or even prevent users from being able to select certain buttons and other controls due to the scaling […]