Tips & Tutorials Blog: Autodesk Account

By Mark Lancaster, Synergis Helpdesk Technician At the end of November, Autodesk issued a security advisory for their Autodesk Desktop Application –“Under certain conditions, an attacker may trick a user into downloading a malicious DLL file into the working directory of Autodesk Desktop Application (ADA). The malicious DLL file may then leverage a DLL preloading […]

By Mark Lancaster, Synergis Helpdesk Technician Update (11/15/19) – There’s been a lot of discussion on the forums about this issue so we wanted to provide a bit of clarification.  If you’re updating the 2020 licensing mechanism through the Autodesk Desktop App you may not realize there’s a prerequisite for the Microsoft C++ 2017 Redistributable.  […]

By Mark Lancaster, Synergis Helpdesk Technician If you are using AutoCAD 2020 AND Autodesk Vault, this message may pertain to you. On November 7th, Autodesk released a software update (2020.1.1) for the AutoCAD 2020 product.  If you are ALSO using Autodesk Vault (2020) with your AutoCAD 2020 – please hold off on applying the 2020.1.1 […]

Issue: Autodesk software and services requiring sign in (or identity-based access) will be unavailable beginning at 8:30 pm PDT on Friday, September 20, until 3:30 am GMT, Saturday, September 21). Solution: To continue to improve the resiliency and scalability of our products, Autodesk will perform a maintenance update, which will result in some services being […]

Posted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite On August 8, 2019, Autodesk released a combo security update for the following 2017-2019 products: Autodesk Advance Steel Autodesk AutoCAD Autodesk AutoCAD Architecture Autodesk AutoCAD Electrical Autodesk AutoCAD Map 3D Autodesk AutoCAD Mechanical Autodesk AutoCAD MEP Autodesk AutoCAD P&ID Autodesk AutoCAD Plant 3D […]

Posted August 6, 2019 by Mark Lancaster, Helpdesk Technician For those who manage the Autodesk subscription and contracts for your organization, we wanted to share some exciting new changes coming to your “Autodesk Account.”  This change will only appear for certain organizations and/or Autodesk contracts or license types.  Not every Autodesk contract, product, or license […]

Posted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite On or around July 15, Autodesk began updating your Autodesk Account to include a new reporting tool to allow your assigned subscription administrator to report on seat usage associated to your single-user subscription based products.  This reporting tool gives you insight into when […]

7/23/19 – ALL video links have now been updated below.  Thanks for watching! 7/12/19 – the 3rd video of our series has now been posted. 7/10/19 Update – the first two videos of the series have now been posted to YouTube.  Links included below.  As more videos are released we will keep updating this post […]

It’s time to vote on the classes that YOU want to see held at Autodesk University (AU) this year!  The Application Consultants at Synergis have submitted some great course topics to present at AU.  If you want to see any of these classes, do us a favor and go vote! Here is the Autodesk site […]