Working From Home with Autodesk – VPN

Autodesk Account
March 19, 2020

As more of you will be working from home in the coming days and weeks, you may need to VPN back into your company’s network infrastructure and are having difficulty obtaining a network license file for your Autodesk products. In some cases, when working remotely or working from your home, you may need to add […]

Working from Home Using Your Autodesk Products

Autodesk Account
March 17, 2020

As the impact of coronavirus (COVID-19) increases, many companies are asking their employees to work from home.  There are different scenarios or approaches that can be taken to accomplish this.  Although our Synergis Help Desk team is here to guide you through this transition. We also wanted you to fully understand the options that are […]

AU 2019 Autodesk Account Interface

Autodesk Account
January 14, 2020

By Mark Lancaster Hard to believe we’re on to 2020, and soon will be looking ahead to the next Autodesk University – but I wanted to take a moment to look back at AU2019, where I was honored to be one of the presenters in the AU Community Zone/Hub Theater. My presentation was focused around […]

Security Advisory – Autodesk Desktop Application

Autodesk Account
December 5, 2019

By Mark Lancaster, Synergis Helpdesk Technician At the end of November, Autodesk issued a security advisory for their Autodesk Desktop Application –“Under certain conditions, an attacker may trick a user into downloading a malicious DLL file into the working directory of Autodesk Desktop Application (ADA). The malicious DLL file may then leverage a DLL preloading […]

New & Improved Autodesk 2020 Licensing Mechanism

Autodesk Account
November 14, 2019

By Mark Lancaster, Synergis Helpdesk Technician Update (11/15/19) – There’s been a lot of discussion on the forums about this issue so we wanted to provide a bit of clarification.  If you’re updating the 2020 licensing mechanism through the Autodesk Desktop App you may not realize there’s a prerequisite for the Microsoft C++ 2017 Redistributable.  […]

Important Message for AutoCAD 2020 Vault Users

Autodesk Account
November 12, 2019

By Mark Lancaster, Synergis Helpdesk Technician If you are using AutoCAD 2020 AND Autodesk Vault, this message may pertain to you. On November 7th, Autodesk released a software update (2020.1.1) for the AutoCAD 2020 product.  If you are ALSO using Autodesk Vault (2020) with your AutoCAD 2020 – please hold off on applying the 2020.1.1 […]

September 2019 Scheduled Down Time for Maintenance

Autodesk Account
September 4, 2019

Issue: Autodesk software and services requiring sign in (or identity-based access) will be unavailable beginning at 8:30 pm PDT on Friday, September 20, until 3:30 am GMT, Saturday, September 21). Solution: To continue to improve the resiliency and scalability of our products, Autodesk will perform a maintenance update, which will result in some services being […]

AutoCAD & AutoCAD Vertical Product Combo Security Update

Autodesk Account
August 13, 2019

Posted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite On August 8, 2019, Autodesk released a combo security update for the following 2017-2019 products: Autodesk Advance Steel Autodesk AutoCAD Autodesk AutoCAD Architecture Autodesk AutoCAD Electrical Autodesk AutoCAD Map 3D Autodesk AutoCAD Mechanical Autodesk AutoCAD MEP Autodesk AutoCAD P&ID Autodesk AutoCAD Plant 3D […]

Autodesk Account – Account Migration

Autodesk Account
August 6, 2019

Posted August 6, 2019 by Mark Lancaster, Helpdesk Technician For those who manage the Autodesk subscription and contracts for your organization, we wanted to share some exciting new changes coming to your “Autodesk Account.”  This change will only appear for certain organizations and/or Autodesk contracts or license types.  Not every Autodesk contract, product, or license […]

Autodesk Account Reporting – Seat Usages

Autodesk Account
August 2, 2019

Posted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite On or around July 15, Autodesk began updating your Autodesk Account to include a new reporting tool to allow your assigned subscription administrator to report on seat usage associated to your single-user subscription based products.  This reporting tool gives you insight into when […]