Steps to Transition to a Named User Subscription

Autodesk Account
September 9, 2020

Recently we’ve been getting a lot of questions regarding how to actually transition from a stand-alone maintenance plan to a named user subscription model, so we wanted to take a few minutes with the blog post to help you stay ahead.  The following steps show you how to transition from a stand-alone maintenance plan, a network […]

Mac OS Upgrade Required Before August 14, 2020

Announcement
July 22, 2020

From Autodesk – to learn more, please visit the Autodesk Knowledge Network by clicking here. Issue: To align with industry best practices for security and data integrity, Autodesk will move to Transport Layer Security (TLS) 1.2 and will stop supporting TLS 1.0 and TLS 1.1. With this change, 2020 and 2021 Autodesk Mac products running […]

Working From Home with Autodesk – VPN

Autodesk Account
March 19, 2020

As more of you will be working from home in the coming days and weeks, you may need to VPN back into your company’s network infrastructure and are having difficulty obtaining a network license file for your Autodesk products. In some cases, when working remotely or working from your home, you may need to add […]

Working from Home Using Your Autodesk Products

Autodesk Account
March 17, 2020

As the impact of coronavirus (COVID-19) increases, many companies are asking their employees to work from home.  There are different scenarios or approaches that can be taken to accomplish this.  Although our Synergis Help Desk team is here to guide you through this transition. We also wanted you to fully understand the options that are […]

AU 2019 Autodesk Account Interface

Autodesk Account
January 14, 2020

By Mark Lancaster Hard to believe we’re on to 2020, and soon will be looking ahead to the next Autodesk University – but I wanted to take a moment to look back at AU2019, where I was honored to be one of the presenters in the AU Community Zone/Hub Theater. My presentation was focused around […]

Happy Holidays from Synergis Engineering Design Solutions

Announcement
December 24, 2019

We wanted to take a quick moment to wish all of our customers, partners, and followers a very Merry Christmas and a Happy New Year!  No matter what you celebrate or where you are from, we wish you all a very joyous holiday season and look forward to sharing with you all the exciting things […]

Security Advisory – Autodesk Desktop Application

Autodesk Account
December 5, 2019

By Mark Lancaster, Synergis Helpdesk Technician At the end of November, Autodesk issued a security advisory for their Autodesk Desktop Application –“Under certain conditions, an attacker may trick a user into downloading a malicious DLL file into the working directory of Autodesk Desktop Application (ADA). The malicious DLL file may then leverage a DLL preloading […]

New & Improved Autodesk 2020 Licensing Mechanism

Autodesk Account
November 14, 2019

By Mark Lancaster, Synergis Helpdesk Technician Update (11/15/19) – There’s been a lot of discussion on the forums about this issue so we wanted to provide a bit of clarification.  If you’re updating the 2020 licensing mechanism through the Autodesk Desktop App you may not realize there’s a prerequisite for the Microsoft C++ 2017 Redistributable.  […]

Important Message for AutoCAD 2020 Vault Users

Autodesk Account
November 12, 2019

By Mark Lancaster, Synergis Helpdesk Technician If you are using AutoCAD 2020 AND Autodesk Vault, this message may pertain to you. On November 7th, Autodesk released a software update (2020.1.1) for the AutoCAD 2020 product.  If you are ALSO using Autodesk Vault (2020) with your AutoCAD 2020 – please hold off on applying the 2020.1.1 […]

September 2019 Scheduled Down Time for Maintenance

Autodesk Account
September 4, 2019

Issue: Autodesk software and services requiring sign in (or identity-based access) will be unavailable beginning at 8:30 pm PDT on Friday, September 20, until 3:30 am GMT, Saturday, September 21). Solution: To continue to improve the resiliency and scalability of our products, Autodesk will perform a maintenance update, which will result in some services being […]