Steps to Transition to a Named User Subscription

Recently we’ve been getting a lot of questions regarding how to actually transition from a stand-alone maintenance plan to a named user subscription model, so we wanted to take a few minutes with the blog post to help you stay ahead.  The following steps show you how to transition from a stand-alone maintenance plan, a network maintenance plan, or a multi-user subscription to a single-user (names user) subscription.

Step #1 – Add Users in Autodesk Account

To give users access to software and services,add them individually or in bulk in Autodesk Account. After you invite users, they receive a confirmation email with a link to create an account with their own email and password. From their account, they can download products and access support. If the user doesn’t accept the invitation within seven days, you’ll need to resend the invite.

Note: If you have a Premium plan with SSO, users may be automatically added.

1. Sign in to your account at manage.autodesk.com and click User Management > By User in the left navigation menu.
2. Click the Invite Users button.  If your users are organized by team, select the appropriate team from the drop-down list.  Note: If you are in classic user management, see Add users in classic user management.
3. Enter the users first and last name and email address.  Note: To add multiple users, click Invite multiple.  To import a list of users, click Import (details can be found here).
4. Click Send Invite.  The user’s status displays as pending until they accept the invitation.  They will not have access to any products or services until you assign them.

Step #2 – Assign Users to Your Subscription

In Autodesk Account user management, primary and secondary admins can assign access to products and services by product, rather than by user. If you are adding a new user, that user receives a confirmation that explains how they can create their own account and download their software.

Services include access to online storage, rendering, and other cloud services associated with a software title. Options vary depending on the software, refer to your software documentation for a list of available services.

1. Sign in to your account at manage.autodesk.com and click User Management > By Product.  You will only see User Management if you are a primary or secondary admin.  Note: If you’re in classic user management, see assign products and services to users in a classic user management.
2. Select a product to view details.
3. Click Assign users.
4. Enter the user’s email address and:
   • Click Assign to assign all product items, or
   • Click Customize to select individual items
   • Note: If the user does not accept within 7 days, you’ll need to resend the invitation.

Step #3 – Configure Your Named User License

Update your license type to a named user subscription (only if you are transitioning from a network maintenance plan or a multi-user subscription).  To help you transition from a network maintenance plan or a multi-user subscription to a single-user subscription, there are two methods.  Please select the preferred method below for detailed instructions.  Note: whichever method you choose to use, users must first be assigned to their products.

1. Admin Updates All Devices for All Users
2. Users Update Their Desktop Device

Step #4 – Decommission License Servers

In order to finalize the transition, you must decommission your license servers to ensure that users cannot continue to access network licenses.

1. Launch the LMTOOLS utility using one of the following methods:
   • Start > All Programs > Autodesk > Network License Manager > LMTOOLS Utility
   • Run the LMTOOLS Utility icon from the desktop
   • Double-click the lmtools.exe file in the install folder
2. Click the Start/Stop/Reread tab and click Stop Server
3. Close LMTOOLS
4. Locate Autodesk Network License Manager in the Windows Control Pane and uninstall it by clicking Remove or Uninstall.
5. If prompted, restart your computer.
6. Manually delete files that you creates in C:\Program Files\Autodesk Network License Manager, such as log files, license files, and the options file.

Step #5- Inform Your Users

To complete the transition, be sure to notify your users of the transition and the new sign-in process.  See Access by signing in for more information.