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November 2, 2018
Published on Nov. 2, 2018 by Kristen Tomasic, President of Synergis Technologies, Inc.
“Innovation happens at the meeting point of different disciplines. When silos of disciplines are broken down, innovation happens.”
– Valerie Gervais, Sr. VP HR, Saint-Gobain
I had the pleasure of attending the Delaware Valley Industrial Resource Center (DVIRC) Manufacturing Summit on October 12 at The Fuge in Warminster where Valerie Gervais was a featured keynote. Of all the presentations, I was most impressed and inspired by what she shared. From someone whose primary role was in HR, it was illuminating to hear the importance of innovation in all departments and to consider what we can learn from different disciplines inside and outside of an organization.
To give you an example of how she’s leveraged different disciplines in her role, Ms. Gervais sent an anthropologist into a factory to interview employees to help her team to understand the people and their needs. As we all know, anthropologists study people, but how many companies have considered applying their study of humans, norms, and values of societies to better appreciate and understand their employees?
Anthropologists, by practice, start with a blank page when studying new cultures or peoples. They are curious by nature, and are typically experienced in interviewing people about their backgrounds, histories, and experiences. By employing anthropologists to study their factory workers, Valerie and her team were able to adjust employee benefits, policies, and practices to retain skilled factory workers. The “skilled workforce” issue is a major challenge for many manufacturing companies today, and St. Gobain has cracked the code to improving factory employee retention.
Many people associate the application or study of human sciences like anthropology, sociology, political science, and philosophy with research and education. It’s often difficult to appreciate how a business can benefit from the experiences and expertise of a poly-sci major. But, have you ever been in a meeting where the most innovative idea comes from the person who isn’t living the problem every day?
Consider the insights or solutions we might gain by putting engineers and philosophers and marketers and financial analysts in a room to solve a business problem or develop the next revolutionary product. I want to be part of that team. Understanding diverse perspectives, getting outside of your own business or industry, and breaking down the divisional or departmental silos can lead to amazing things for your team and your organization, and leads to a much more energizing and interesting culture and work experience.
I told our leadership team recently that I was going to dedicate more time in the coming weeks, months and years to “getting outside of our business.” That’s how I ended up at the Manufacturing Summit in the first place. And, if you’re reading this, I’d encourage you to consider the same. We all have so much we can learn and share if we break down the siloed thinking, working and doing. Valerie said it best, “When silos of disciplines are broken down, innovation happens.” Count me in!