October 24, 2018

Posted on October 24, 2018 by Director of Customer Support, Darin Green
The number of customers running into issues with older model HP Plotters within AutoCAD are growing as Windows 10 updates are being pushed.
Common Issues:

  • When the HP Plotter is selected within AutoCAD Print dialog, you receive an error message and the selection is set to None.
  • Drawings that printed fine yesterday, now result in the following error message: “This plotter configuration cannot be used for one of the following reasons: the driver cannot be found, the device cannot be found, or the driver has a problem. The None plot device has been substituted.”

These issues are related to HP Drivers not being compatible for Windows 10. Here’s a list of Windows 10 Compatible Printers and Drivers: HP Printers – Windows 10 Compatible Printers
In most cases, you can fix this issue by downloading and installing the HP Universal Driver: HP Universal Print Driver Series for Windows
For other possible solutions to these issues, please visit the following AKN:
HP printers do not work with AutoCAD on Windows 8 or newer systems
Looking for more assistance? We can help! Whether you need help troubleshooting technical issues, or you’re interested in exploring our training or service offerings, contact us to get started.