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December 15, 2015
Posted on December 15, 2015 by Synergis Product Support Manager, Darin Green
Recently, we had a support case where there user could not open his Revit model. When trying to open the model he received a “Unable to open because of unresolved point references. Please contact Autodesk Support” error message.
From the OPEN dialog, check the “Audit” box, then click Open
Once the project is opened, the user is not able to save the model and continue working.
Note: We still sent this model to Autodesk for troubleshooting because we wanted to find the cause of the issue. The resolution from Autodesk was that the error message was related to a previously inserted family.
That being said, if you happen to experience a similar issue, please review any previously inserted families for errors, and try loading them once again and carefully review all warnings.