Synergis Support

Customers Speak Out!
With the rapid development of today's ever growing technology, it's comforting to know that the Synergis Helpdesk experts are there with us every step of the way to help solve any problems we encounter. The Synergis staff is friendly, supportive and an extremely talented group of individuals that care about our needs.
Timothy S. Zell, Drafting Supervisor - Residential Product Group, Burnham Hydronics

Let the Synergis Helpdesk Experts Solve Your Problems

Synergis understands that good support is critical to the success of your software, and that the level of support required varies from client to client. The following support plans are available depending on your needs.

Categories	AutoCAD	Vertical Applications - Manufacturing, Architectural, Civil, Survey, Map	Interactive Web Support	LAN/WAN Support	Support for Customization	On-site
Level 1	X
Level 2	X	X	3 Sessions (only point 1 below applies here)
Level 3	X	X	6 Sessions (only point 1 below applies here)	X
Level 4	X	X	24 Sessions (only point 1 below applies here)	X	X	1 VISIT (points 1,2, 3 apply here)

Notes:

1. Sessions or visits are per contract term. If services are not used within the term of contract then the Customer forfeits these services. Sessions are to initiated at the discretion of Synergis with the agreement of the Customer.

2. A visit is defined as one eight hour business day and is limited to a 50 mile radius from Synergis locations. Synergis locations are Blue Bell, Quakertown, Philadelphia and York, PA; and Morristown, NJ. Travel beyond the 50 mile radius is billable.

3. Visit can be used for AutoCAD-based product Installation or LAN/WAN support only. The technician will complete as much as possible in the eight hour day, however, if all tasks are not complete then the Customer may purchase additional time.