SYNERGIS HELPDESK SUPPORT AGREEMENT

HELPDESK SUPPORT SERVICES TO BE PROVIDED BY SYNERGIS

Helpdesk Support services will be provided during the hours of 9 AM to 5 PM Eastern time on business days. For the purposes of this Agreement "business day" shall mean a day that is not a Saturday or a Sunday or a bank or public holiday.

A Designated Contact or Alternate (Designated Contact) may submit an unlimited number of Helpdesk Support requests, but all such requests must relate solely to the Customer's use of the Software covered by this Synergis Helpdesk Support Agreement (Agreement).

A Designated Contact must submit requests via telephone (215-529-9900) or via email at support@synergis.com following the instructions and procedures stated there. Synergis will respond to a request properly submitted by a Designated Contact within 4 Hours from the date and time that request was submitted. This response will consist either of: (a) a suggested problem resolution; or (b) in the case of a request which in Synergis' sole discretion requires extensive research or escalation, a notification of the estimated time to provide the Designated Contact with a resolution or a workaround.

Synergis will make reasonable commercial efforts to resolve within three business days any request by a Designated Contact that does not require escalation to a manufacturer's product development staff for resolution.

Synergis will deal with requests from a Designated Contact arising from installation, configuration and troubleshooting of Software. Synergis will make reasonable commercial efforts to resolve all requests submitted by Designated Contacts within the time stated in this Agreement and in a workmanlike manner. However, SYNERGIS MAKES NO WARRANTY AS TO ANY PROPOSED RESOLUTION OF A HELPDESK REQUEST.

CUSTOMER'S OBLIGATIONS

During the term of this Agreement, Customer must:

Assign a Designated Contact and Alternate. All requests for support from Synergis will be communicated through these Designated Contacts.

Notify Synergis of any changes in Designated Contact and Alternate's contact information.

Ensure that the Designated Contact submits all Helpdesk Support requests only in accordance with these Terms and Conditions;

Pay the Annual Synergis Helpdesk Support Agreement Fee when due: Payment in full is due thirty days from the date of invoice. Until such time as payment is received in full, Customer shall have no entitlement under this Agreement.
EFFECTIVE DATE, TERM:
Unless specified otherwise, the initial term of this Agreement will commence on the date Customer's order for Synergis Helpdesk Support Agreement is invoiced by Synergis (Effective Date) and shall continue for a period of one (1) year unless terminated earlier as provided in this Agreement. However if Customer does not pay for the Helpdesk Support Agreement within thirty days of the date of invoice, Synergis reserves the right to suspend or cancel this Agreement and Customer's Helpdesk Support Agreement without notice to the Customer.

RENEWAL/TERMINATION:
If Customer orders renewal of this Agreement prior to the expiration of the then current term of the contract, and pays the Agreement fee for renewal within thirty days of the date of invoice, Customer's Helpdesk Support shall be renewed for an additional one-year term. In the event Customer does not order renewal or pay the full invoiced amount as aforesaid, Customer's Helpdesk Support will automatically terminate.

Synergis may terminate this Agreement and Customer's Helpdesk support at any time during the term of this Agreement provided that Synergis shall refund to Customer that proportion of the Agreement paid by Customer equivalent to that proportion of the un-expired term.

NOTICES:
Any notice or inquiries directed to Customer under this Agreement shall be directed to the Designated Contact. All notices shall be in writing and may be sent by electronic mail. Notices from Synergis to Customer shall be effective when sent to the Designated Contact. Notices from Customer to Synergis shall be effective when sent via electronic mail to support@synergis.com.
Synergis may change the terms and conditions of this Agreement at any time by placing a notice and a copy of the new terms and conditions on the Synergis website. If Customer does not agree to the changed terms and conditions, Customer may terminate this Agreement within fifteen days of viewing the changed terms and conditions by sending written notice to Synergis by registered mail at the following address:

Synergis Technologies, Inc.
Helpdesk Support
Suite 100
472 California Road
Quakertown, PA 18951

Within thirty days following receipt of Customer's written notice of termination, Synergis shall refund Customer that portion of the Agreement fee paid by Customer equivalent to the remaining number of months in the then current term.

e-mail: support@synergis.com