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Each project undertaken by Synergis moves through the following
steps:
1. Discovery:
Synergis Technologies' process automation experts work closely
with you to define the challenges and processes in your business.
This interactive step allows our expert to quantify potential
solutions, required features, and the final result required. Depending
on the project, this step can be merged with the next step.
2. Specification:
Once the discovery stage is complete, Synergis creates a written,
detailed, design and functional specification for the proposed
solution. This document includes sample screen shots, database
structure, AutoCAD menu modifications, and hardware and software
requirements. This document is presented to you for your approval
along with a fixed price proposal for the solution. This step
is typically included in the cost of the solution for smaller
projects; however Synergis sometimes may have a separate charge
for the specification in the case of complex or large projects.
3. Scheduling:
After the acceptance of the specification, Synergis works with
you to jointly establish deadlines and milestones for the accepted
solution.
4. Development:
Once the specification and the schedule have been approved, development
work on your project will begin. During this step, through a series
of iterations, we develop, test and deliver components of your
solution. According to pre-established milestones, we continuously
test all our code throughout the development process. When expedient
or appropriate, we deliver components of your application to you
for testing in your environment. Early detection of any potential
problems allows us to complete the development process quickly.
5. Stabilization:
At this step, we deliver to you a feature complete version for
you to conduct your final acceptance testing before the application
'goes live'. Inevitably some issues will occur in the first few
weeks, which is why we will work closely with you to support,
fix issues, and provide updates until the solution is ready to
'go live'.
6. Specification changes:
Inevitably, during the development process, requirements and/or
specifications may change as the solution evolves. Depending on
the nature of the change two actions could result in response
to change requests made after development has begun:
a) The specification will be revised to incorporate the change.
b) The specification will be revised to incorporate the change
and a quotation sent, affecting possibly both the pricing and
the delivery schedule.
In either case, Synergis will work with you to provide you with
a solution that will meet your requirements as they may continue
to evolve.
7. Technical support and maintenance:
Synergis is committed to the ongoing support of its products
and the success of our clients. If any questions, comments, or
problems should arise, we are always just a phone call or email
away.
To speak to our process automation experts, please call 800-836-5440.
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